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Packaging Tenant Talk – Detroit Property Management Tips

As any true property management professional will tell you that communication is key and there are a myriad of ways to communicate with tenants. We rely on the tried and true, phone call, email, website, work order systems, social media, and the good old fashioned face-to-face meeting, but the real question: Is your communication effective? Do your tenants pay attention? When they stop listening, or talking, things can deteriorate quickly.  If they do not know the story, they may make it up.  Here are some tips to help get your ideas across and hold onto a solid relationship.

BE CLEAR – Remember the old standards: Who, what, when, where and why – they are not just for news stories.  Addressing these questions is a very clear and simple way to communicate your message. Tenants, just like building owners and managers, are very busy. Opening an email and clearly seeing the message instead of having to read a paragraph is extremely helpful and will go a long way with tenant relations. 

BE CONCISE – Be sure to communicate your message with as few words as possible. Don’t be verbose but give the details they need to understand WHAT is happening and WHY.

BE CONSISTENT – Use your branding with every newsletter, eblast, or posted signage. You name it…literally! Use the same font, color, subject line, etc. Tenants will appreciate the consistency. 

BE ENGAGING – Make your subject line count!  Catchy subject lines and enticing article headlines are a couple of ways to engage your readers. Most of us get so many emails and messages every day. If you want yours read, grab their attention!  

BE CORRECT – Grammar, punctuation, and accuracy of information are very important and will instill confidence in you from your tenants.  There is nothing worse than having to circle back because you hastily put out the wrong information. 

BE COMPLETE – Remember that you know what you know, and they know what they know. Include all the necessary information to eliminate questions in the future.  Think of it from the tenants’ perspectives.

BE RESPECTFUL – Your tenant’s time is important. Instead of sending several eblasts a month, try condensing it into a newsletter. Tenants will appreciate being informed without being inundated. 

The world is a loud, fast, noisy place. Be obsessed with finding creative and effective ways to communicate and build those relationships. Always give your tenants your attention and keep them informed about what is happening in the building, around the property, and in the surrounding community.  It’s the people that keep business humming along! 

Want more tips about Tenant Communication? Browse through our blog or connect with us directly:

Beanstalk Real Estate Solutions
Detroit Property Management
422 W. Congress, #200
Detroit, Michigan 48226
(313)446-8060
info@BeanstalkRES.com

Repositioning Real Estate with Lynnette Boyle

So proud to share that one of Beanstalk Real Estate Solutions best, Lynnette Boyle, was featured as the moderator for the CREW Detroit Repositioning Real Estate Panel on March 11, 2021.

Watch the full video above and revel in the creative options for repositioning real estate to meet the demands of the community.

Event Description:

Different than adaptive reuse, repositioning real estate could mean changing the physical appearance, operations, general attitude, or overall use of an existing building or property to meet the demands of business, the desires of a community, or perhaps the needs of a neighborhood.

Rather click on the link?
Here it is: www.youtube.com

Krista Capp featured in 2nd Annual Detroit Women in CRE Summit!

Beanstalk Real Estate Solutions’ very own Krista Capp is featured in the 2nd Annual Detroit Women in Commercial Real Estate Virtual Event – Panel 2!

Watch the full video above and check out the details of Krista’s panel below.

DETROIT’S ALL-STARS – THE PROPERTY MANAGEMENT BOOM!

• What building technology and design create healthier, more sustainable workplace environments?
• With unemployment spiking and an active pandemic, will you lower rents to keep units occupied?
• What are the vacancy rates?
• Are onsite amenities still functioning?

Interested in learning more about this event or have questions that you didn’t see answered?

Reach out! We’d love to chat. Just email us at info@BeanstalkRES.com and we’ll get in touch.

Congratulations, Krista Capp!

Here at Beanstalk, we are very proud of the property management team we’ve put together over the past five years.

Today, we have the opportunity to celebrate our friend and colleague, Krista Capp, who just won the 2020 IREM (Institute of Real Estate Management) REME CPM of the Year award!

Bravo to Krista for making our team better and our clients so happy!

Crain’s Detroit Business – April 29, 2019

Excerpt from CrainsDetroit.com:

More leased space, events help bring Guardian Building out of the red

“A plan to squeeze more cash out of the Guardian Building downtown appears to be paying off.

Wayne County, which has owned the 40-story skyscraper for about a decade, says that it had $487,400 in net revenue from the property in fiscal 2017-18, which ran from Oct. 1, 2017 to Sept. 30. That’s on roughly $4.3 million in revenue and $3.8 million in expenses.

And that’s compared to $3.39 million in revenue in FY 2014-15 with net revenue of $203,500, the county said. In fiscal 2015-16, it lost $62,800 and just barely broke even with $18,500 in net revenue in fiscal 2017-18.”

Read the full story on CrainsDetroit.com 

Crains Article Guardian

Fleece and Thank You!

Beanstalk Real Estate Solutions and NSO Homeless Recovery Services are teaming up to sponsor a ‘Holiday Elf’ blanket collection to benefit those who are homeless and cold on the streets of Detroit.

We are collecting new blankets in bins marked ‘Fleece and Thank You’ at our buildings, from Tuesday (11/28/17) through Monday (12/18/17).

Just drop your donation in the bin and the NSO elves will pick them up and distribute to those who need them most. Interested in doing more to help the homeless this winter? Click HERE to download the 2017 Winter Warmth List for a detailed list of the other items that are needed.

Thank you in advance for helping us help the homeless this holiday season!

Beanstalk Fleece and Thank You

Brews with Beanstalk

On Thursday, November 9, we invited real estate professionals that work downtown and around metro Detroit to join us for ‘Brews with Beanstalk‘. This event gave us the opportunity to connect with new contacts, catch up with old friends, and of course – explore the new space that is now available at 211 W. Fort in downtown Detroit!

Here are a few of our favorite photos from that evening:

Beanstalk_11-9-17-001

read more…

Great Lakes Tower Times – October 2017

Excerpt from the newsletter:  

Beanstalk Brings a Pro!

“Robbie Walker was brought on to work as the property manger at Great Lakes Tower last month. Since coming on board, she has been working diligently to create an amazing experience for resi- dents.

To ensure you’re heard, Gina Khamo will be working in the office while helping with projects at Great Lakes and other properties. Both Robbie and Gina bring over 20 years of high end residential management experience, including major renovations, upgrades, and condominium HOA management projects.”

Read the full announcement in the newsletter below:

PRESS RELEASE: Beanstalk takes on Leasing Services at 211 W. Fort Street

DETROIT, June 26, 2017 – Female entrepreneurs prove that it doesn’t take a giant to find success in Detroit’s thriving real estate industry. In just eighteen months, Beanstalk Real Estate Solutions has amassed a property management portfolio of over 1,450,000 square feet at multiple locations featuring a combination of landmark commercial and residential properties located throughout Detroit.

The current portfolio includes the following properties, among others:

  • The Buhl Building
  • The Guardian Building, in conjunction with 400 Monroe Associates
  • 511 Woodward Avenue, in conjunction with 400 Monroe Associates
  • 200 Riverplace Lofts

Recently, Beanstalk has taken on the leasing services at 211 W. Fort Street, a property that they envision becoming an epicenter for start-ups that desire a collaborative workspace in Detroit’s thriving financial district.

Review the full press release below or download the PDF file here.

WBENC Certified – January 2017

Celebrating the one year anniversary of Beanstalk Real Estate Solutions with exciting news!

We are thrilled to announce that on January 24, 2017, the Great Lakes Women’s Business Council Certification Committee granted WBENC Certification to Beanstalk Property Solutions, LLC DBA Beanstalk Real Estate Solutions!

WBE Certificate 2017

Women’s Business Enterprise National Council (WBENC), developed nationally recognized women’s business enterprise certification standards. WBENC is an organization of corporate members. Certification services are provided through 14 regional nonprofit partner organizations, including Great Lakes Women’s Business Council.

For more information about the WBENC, visit:  https://www.greatlakeswbc.org

Space Race – DBusiness – October 2016

Excerpt from the article by R.J. King:

After a lengthy career working for others, property manager Lynnette Boyle strikes out on her own.

“Outside of General Motors Co. and Bedrock Real Estate Services, which collectively own and manage more than half of the commercial office market in downtown Detroit, there aren’t a lot of opportunities for new players to break through.

Enter Detroit-based Beanstalk Real Estate Solutions, which got its start earlier this year as property manager of the Buhl Building, a historic, 26-story office tower located in the city’s financial district. At 375,000 square feet, the neo-Gothic structure, like most buildings its size, has seen its share of new and growing office tenants since it opened in 1926.”

Read the full article on DBusiness.com.

lynnette-boyle-space-race-dbusiness-2016

Photo by Hayden Stinebaugh

The Alchemy Insider – September 2016

Excerpt from the newsletter:

“Angel Gambino, the owner of the Alchemy has hired Beanstalk Real Estate Solutions to take on the management of her Alchemy property. Beanstalk is a woman owned, Detroit based, property management and leasing company dedicated to creating dynamic environments that inspire. The team also manages the Buhl and the Guardian Buildings, downtown, and thrives on helping Phoenix’s rise out of the ashes. As Detroit continues its growth momentum, so are thriving entrepreneurs like Angel and the women that own Beanstalk. It’s the start of a great combination! According to Ms. Gambino, the team is pulling out all the tools in 2017 and is determined to put Alchemy on the play list for most notable developments in Corktown.”

Read the full announcement in the newsletter below.